Frequently Asked Questions

Prosoria Overview +

Who is the Prosoria™ Daily Psoriasis Treatment System designed for?

The Prosoria™ Daily Psoriasis Treatment System is designed to provide relief for anyone who suffers from mild-to-moderate plaque psoriasis.

Does Prosoria™ contain any steroids?

Prosoria™ Daily Psoriasis Treatment System is safe and gentle enough for daily use. It is steroid free, fragrance free and paraben free.

Does Prosoria™ contain any fragrances?

Prosoria™ Daily Psoriasis Treatment System is safe and gentle enough for daily use. It is steroid free, fragrance free and paraben free.

How does the Prosoria™ Daily Psoriasis Treatment System work?

The Prosoria™ Daily Psoriasis Treatment System works by targeting the key symptoms of psoriasis. It does this in three simple steps: conditioning, treating and moisturizing. It’s our multi-step regimen that helps achieve results. Prosoria™ combines clinical strength and natural pro-botanical ingredients that condition and treat, while exfoliating and moisturizing your skin.    

Is the Prosoria™ Daily Psoriasis Treatment System suitable for all ethnicities, ages, and skin types?

The Prosoria™ Daily Psoriasis Treatment System is suitable and tolerable across a broad range of skin types. Clinical testing demonstrated the three daily use products and the Nighttime Rapid Relief Skin Exfoliation Ointment are non-irritating and non-sensitizing.

What does each product in the Prosoria™ Daily Psoriasis Treatment System do?

Each step of our unique combination multi-action approach is designed to transform your skin. Here's how. Step 1: Prosoria™ Conditioning and Hydrating Gel Advanced skin conditioners and humectants help hydrate and balance the skin's natural environment, preparing it for further treatment. Step 2: Prosoria™ Psoriasis Treatment Gel A powerful psoriasis fighting treatment that penetrates into your skin quickly. The uniquely designed formula helps relieve redness, scaling, flaking, itching and irritation and helps maintain clearer skin with daily use. Step 3: Prosoria™ Exfoliating and Moisturizing Cream A combination of exfoliating and moisturizing agents helps restore skin texture and appearance. It gently exfoliates and sloughs off dead skin cells leaving the skin smoother, hydrated, and moisturized. Night Treatment: Prosoria™ Rapid Relief Skin Exfoliating Ointment An intensive skin treatment used at night that boosts and accelerates exfoliation to rapidly restore the skin's appearance while intensively moisturizing. It is also great to use on those tough to treat areas such as knees and elbows.

What is the Prosoria™ Rapid Relief Exfoliating Ointment?

The Prosoria™ Rapid Relief Exfoliating Ointment is an intensive night treatment that boosts and accelerates skin exfoliation while moisturizing, quickly restoring skin to a softer feeling and smoother appearance.

What does it mean to be a Prosoria™ Subscription Member?

As a Prosoria subscription member, we make it easy for you to achieve the results you want by making sure you have a supply of products to stay on track with your daily treatment. When you place your initial order, you will choose to receive either a 30-day supply or a 60-day supply. Your subscription will automatically renew every 30- or 60-days based on which supply you’ve ordered. Automatically, we will keep sending you your 30-day supply every month, or your 60-day supply every two months on a regular basis. Our subscription program allows you to cancel, reschedule or customize future shipments at any time online or by phone. 

What is the Prosoria™ Daily Psoriasis Treatment System?

The Prosoria™ Daily Psoriasis Treatment System is the first once daily, three-step psoriasis treatment system designed to provide relief for symptoms of plaque psoriasis. The Prosoria™ Daily Psoriasis Treatment System includes three daily use products and the Nighttime Rapid Relief Skin Exfoliating Ointment. Applied just once a day, our unique combination multi-action treatment system was designed to: Hydrate and Condition your skin to restore balance; Relieve the symptoms of scaling, flaking, itching, redness and irritation; Moisturize and Exfoliate your skin for a softer and smoother feel; Restore the appearance of your skin by sloughing off dead skin cells. See clearer skin in as little as 2 weeks!

Using Prosoria +

When do I use the Prosoria™ Rapid Repair Exfoliating Ointment? How long do I use it?

The Prosoria™ Rapid Repair Exfoliating Ointment is an intensive nighttime skincare regimen that helps accelerate skin exfoliation and moisturize skin. Use it for the first two weeks at night together with the Prosoria 3-Step Daily Psoriasis Treatment System. It is also great to use on tough to treat areas such as the knees and elbows.

Should I stop using my prescription treatment if I start using the Prosoria™ Daily Psoriasis Treatment System?

You do not need to stop using your prescription drug treatment to start using the Prosoria™ Daily Psoriasis Treatment System. However, you may want to first consult your physician when adding any other products to your prescription drug regimen.

How long do I wait between applying each of the three steps?

Apply all three products in the Prosoria™ Daily Psoriasis Treatment System as directed in an easy, quick, 1-2-3 order. There is no need to wait for drying time between application of each product.

Do I need to use all the steps with each use to get the best overall results?

For optimal results, we advise using the daily 3-step system as directed. Each step of the Prosoria™ Daily Psoriasis Treatment System works to prepare your skin for each step that follows. The Prosoria™ Nighttime Rapid Repair Skin Exfoliating Ointment may be used nightly for the first two weeks. Afterwards, you may use the ointment as needed. It is also great to use on those difficult to treat areas such as knees and elbows. 

Can I use other skin care products while using the Prosoria™ Daily Psoriasis Treatment System?

You can use other skincare products with the Prosoria™ Daily Psoriasis Treatment System. As the Prosoria™ Daily Psoriasis Treatment system contains salicylic acid you may want to use caution when using other skincare products that contain salicylic acid or alpha hydroxy acids to reduce the potential of skin irritation.

When will I see results with the Prosoria™ Daily Psoriasis Treatment System?

You may begin to see results in as early as a few days. Please allow 12 weeks of daily application before evaluating your own results. Daily application can also help prevent recurrence of psoriasis symptoms. Everyone is different, so each individual's response may vary. You may begin to see an increase in psoriasis symptoms when the Prosoria™ Daily Psoriasis Treatment System is not used regularly. 

If my skin is looking clear, do I keep using Prosoria™ once a day?

Psoriasis is a chronic condition but it can be controlled with proper and regular treatment. If Prosoria™ is working to help clear your psoriasis, you should stay on your daily regimen! There is no limit to the length of time you can use Prosoria™. If you do not use Prosoria™ regularly, your psoriasis symptoms may return.

How long will my Prosoria™ Daily Psoriasis Treatment System last? What if I run out before my next delivery?  

You only need to apply the Prosoria™ 3-Step daily psoriasis treatment system once daily. The products are designed to spread easily over large surface areas and a little generally goes a long way. The products are supplied in 2 oz. bottles and a 1 oz. tube. For most people this will be a 1-month supply. You can choose a 30-day supply shipped monthly or  a 60-day supply that ships every 60 days. With membership you can increase or decrease your frequency of shipment to your own specific needs. 

Can I use the Prosoria™ Daily Psoriasis Treatment System more than once a day?

The Prosoria™ Daily Psoriasis Treatment System was designed to be used just once daly. Unlike some other products, it is not necessary to use it more than once a day to achieve results.

Can I use the Prosoria™ Daily Psoriasis Treatment System if I am currently using prescriptions treatments?

Prosoria™ can be used alone or with prescription treatments. However, you may want to consult your physician before modifying your prescription drug treatment.

How do I use the products in the Prosoria™ Daily Psoriasis Treatment System? 

Prosoria’s™ unique, multi-action, combination system works to treat psoriasis while conditioning, exfoliating and moisturizing your skin. It's steroid-free, so it's safe to use every day. Follow these three simple steps, just once a day. Step 1: Apply a small amount of the Hydrating and Conditioning Gel on your fingers, and rub it into the affected areas to hydrate and normalize your skin.   Step 2: Immediately after conditioning, apply a small amount of the Psoriasis Treatment Gel. This powerful medicine spreads easily and penetrates quickly to relieve psoriasis symptoms - and it feels light and silky on the skin. Step 3: Finish off by rubbing in a small amount of the Exfoliating and Moisturizing Cream. This gives your skin the right combination of moisturizing and exfoliating it needs. For an added boost, use the Rapid Relief Exfoliating Ointment at night for the first two weeks. This intensive treatment helps restore your skin more quickly, and it’s great for those tough-to-treat areas like knees and elbows.

How long will my Prosoria™ Daily Psoriasis Treatment System last? What if I run out before my next delivery?

You only need to apply the Prosoria™ Daily Psoriasis Treatment System just once daily. The products are designed to spread easily over large surface areas - a little generally goes a long way. The products are supplied in 2 oz. bottles and a 1 oz. tube. For most people, this will be a one-month supply. You can choose a 30-day supply shipped monthly or a 60-day supply that ships every 60 days. With membership you can increase or decrease your frequency of shipment to meet your own specific needs.

Can I use the Prosoria™ Daily Psoriasis Treatment System if I am currently using prescriptions treatments?

Prosoria™ can be used alone or with prescription treatments. However, you may want to consult your physician before modifying your prescription drug treatment.

Prosoria Membership +

How do I return my products?

To return your products, place the merchandise in a box with your original invoice and send it to us. If you don’t have your original invoice, please include your name and shipping address that you believe was on the invoice. Please allow 1 to 2 billing cycles from the day your return your products for your account to be credited. All returns should be shipped to: Prosoria™, 1120 South Fwy., Suite 132, Fort Worth, TX 76104  

How do I change my billing information?

Log into your account and select "Update payment method" to change billing information. All future charges will use the updated payment information

How do I change my shipping address?

Log into your account and select "Update shipping address" to change shipping information. All future shipments will be delivered to the updated shipping address.

How do I cancel future shipments?

If for any reason you are not satisfied with the Prosoria™ Daily Psoriasis Treatment System, you can email us at support@prosoria.com or call us at 1-833-776-7483 to pause or cancel your subscription at any time.

What is the Prosoria™ 30-Day Money Back Guarantee?

We believe the Prosoria™ Daily Psoriasis Treatment System will give you 100% product satisfaction and we back that up with our 30-day money back guarantee. If you are not getting improvement in your symptoms after following the daily treatment system as directed, email us at support@prosoria.com or call us at 1-833-776-7483 in the first 30 days for a full refund.

How do I track my Prosoria™ shipments?

Once your account is set up, you can go to Track Order and login to see your order history. For here you will be able to view the delivery status of each order in your account.

How do I manage my Prosoria™ account?

If it's your first-time logging in, you’ll need to verify your email and set a password here. Once your account is activated, log in here to view your order status, update next ship date, change order frequency and more.

How does billing and shipping work?

The initial order will be billed when it is processed. The recurring payments will be billed automatically each time the next shipment is processed. Our subscription program allows you to cancel, reschedule or customize future shipments at any time online or by phone.

Is it possible to purchase the individual steps in my Prosoria™ system?

The products are supplied in 2 oz. bottles and a 1 oz tube. For most people this will be a 1-month supply.  With subscription membership you can increase or decrease your frequency of shipment to your own specific needs. In the future, individual products (each step) will be available for purchase on our website shopping cart once you have membership status and have received your first order.

How does shipping and delivery work with Prosoria™ Subscription Membership?

When you place your initial order, you will choose to receive either a 30-day supply or a 60-day supply. Your subscription will automatically renew every 30- or 60-days based on which supply you’ve ordered. Automatically, we will keep sending you your 30-day supply every month, or your 60-day supply every two months on a regular basis. Our subscription program allows you to cancel, reschedule or customize future shipments at any time online or by phone.