Frequently Asked Questions

When do I use the Prosoria™ Rapid Repair Exfoliating Ointment? How long do I use it?

The Prosoria™ Rapid Repair Exfoliating Ointment is an intensive nighttime skincare regimen that helps accelerate skin exfoliation and moisturize skin. Use it for the first two weeks at night together with the Prosoria 3-Step Daily Psoriasis Treatment System. It is also great to use on tough to treat areas such as the knees and elbows.

Should I stop using my prescription treatment if I start using the Prosoria™ Daily Psoriasis Treatment System?

You do not need to stop using your prescription drug treatment to start using the Prosoria™ Daily Psoriasis Treatment System. However, you may want to first consult your physician when adding any other products to your prescription drug regimen.

How long do I wait between applying each of the three steps?

Apply all three products in the Prosoria™ Daily Psoriasis Treatment System as directed in an easy, quick, 1-2-3 order. There is no need to wait for drying time between application of each product.

Do I need to use all the steps with each use to get the best overall results?

For optimal results, we advise using the daily 3-step system as directed. Each step of the Prosoria™ Daily Psoriasis Treatment System works to prepare your skin for each step that follows. The Prosoria™ Nighttime Rapid Repair Skin Exfoliating Ointment may be used nightly for the first two weeks. Afterwards, you may use the ointment as needed. It is also great to use on those difficult to treat areas such as knees and elbows. 

Can I use other skin care products while using the Prosoria™ Daily Psoriasis Treatment System?

You can use other skincare products with the Prosoria™ Daily Psoriasis Treatment System. As the Prosoria™ Daily Psoriasis Treatment system contains salicylic acid you may want to use caution when using other skincare products that contain salicylic acid or alpha hydroxy acids to reduce the potential of skin irritation.

When will I see results with the Prosoria™ Daily Psoriasis Treatment System?

You may begin to see results in as early as a few days. Please allow 12 weeks of daily application before evaluating your own results. Daily application can also help prevent recurrence of psoriasis symptoms. Everyone is different, so each individual's response may vary. You may begin to see an increase in psoriasis symptoms when the Prosoria™ Daily Psoriasis Treatment System is not used regularly. 

If my skin is looking clear, do I keep using Prosoria™ once a day?

Psoriasis is a chronic condition but it can be controlled with proper and regular treatment. If Prosoria™ is working to help clear your psoriasis, you should stay on your daily regimen! There is no limit to the length of time you can use Prosoria™. If you do not use Prosoria™ regularly, your psoriasis symptoms may return.

How long will my Prosoria™ Daily Psoriasis Treatment System last? What if I run out before my next delivery?  

You only need to apply the Prosoria™ 3-Step daily psoriasis treatment system once daily. The products are designed to spread easily over large surface areas and a little generally goes a long way. The products are supplied in 2 oz. bottles and a 1 oz. tube. For most people this will be a 1-month supply. You can choose a 30-day supply shipped monthly or  a 60-day supply that ships every 60 days. With membership you can increase or decrease your frequency of shipment to your own specific needs. 

Can I use the Prosoria™ Daily Psoriasis Treatment System more than once a day?

The Prosoria™ Daily Psoriasis Treatment System was designed to be used just once daly. Unlike some other products, it is not necessary to use it more than once a day to achieve results.

Can I use the Prosoria™ Daily Psoriasis Treatment System if I am currently using prescriptions treatments?

Prosoria™ can be used alone or with prescription treatments. However, you may want to consult your physician before modifying your prescription drug treatment.

How do I use the products in the Prosoria™ Daily Psoriasis Treatment System? 

Prosoria’s™ unique, multi-action, combination system works to treat psoriasis while conditioning, exfoliating and moisturizing your skin. It's steroid-free, so it's safe to use every day. Follow these three simple steps, just once a day. Step 1: Apply a small amount of the Hydrating and Conditioning Gel on your fingers, and rub it into the affected areas to hydrate and normalize your skin.   Step 2: Immediately after conditioning, apply a small amount of the Psoriasis Treatment Gel. This powerful medicine spreads easily and penetrates quickly to relieve psoriasis symptoms - and it feels light and silky on the skin. Step 3: Finish off by rubbing in a small amount of the Exfoliating and Moisturizing Cream. This gives your skin the right combination of moisturizing and exfoliating it needs. For an added boost, use the Rapid Relief Exfoliating Ointment at night for the first two weeks. This intensive treatment helps restore your skin more quickly, and it’s great for those tough-to-treat areas like knees and elbows.

How long will my Prosoria™ Daily Psoriasis Treatment System last? What if I run out before my next delivery?

You only need to apply the Prosoria™ Daily Psoriasis Treatment System just once daily. The products are designed to spread easily over large surface areas - a little generally goes a long way. The products are supplied in 2 oz. bottles and a 1 oz. tube. For most people, this will be a one-month supply. You can choose a 30-day supply shipped monthly or a 60-day supply that ships every 60 days. With membership you can increase or decrease your frequency of shipment to meet your own specific needs.

Can I use the Prosoria™ Daily Psoriasis Treatment System if I am currently using prescriptions treatments?

Prosoria™ can be used alone or with prescription treatments. However, you may want to consult your physician before modifying your prescription drug treatment.

What should I do if my items arrive damaged or defective?

Please contact customer service by emailing us at support@prosoria.com or call us at 1-833-776-7483.

What is your return address?

  All returns must be shipped to: Prosoria Returns, 5105 San Gabriel Ave, Colleyville, TX 76034    

How do I contact Customer Service?

To contact customer service, visit our contact page and fill out the form. Or you can email us at support@prosoria.com or call us at 1-833-776-7483.

Can I ship to an address other than my own?

Yes, just change your shipping address at checkout from your billing address and we will ship it to the correct address.

Can customers outside the U.S. order from the website?

Prosoria™ Daily Psoriasis Treatment System is only available for sale in the U.S. at the current time, including Alaska, Hawaii, and Puerto Rico.

Can I purchase Prosoria™ at online stores such as Amazon?

Prosoria™ Daily Psoriasis Treatment System is available for purchase at Amazon’s online store or on our company website.

Can I purchase Prosoria™ at local retailers?

 Prosoria™ Daily Psoriasis Treatment System is only available for purchase online. We are not currently selling through any local retailers.

What shipping carriers do you use?

All of our orders are shipped through Amazon.

How long does it take to receive my order?

Orders are usually received within 4 business days, unless you are located in a remote location or Hawaii, Alaska, or Puerto Rico. 

What forms of payments do you accept?

We accept Visa, Mastercard, Discover Card, and American Express.

When am I charged for my order?

Your credit card is charged at checkout.

Where will you ship my order from?

Our orders fulfilled by Amazon. All of our orders are shipped from an Amazon warehouse close to your shipping address.   Important:  Do not return product to Amazon as they do not track shipments. And as a result, we cannot offer any refunds as we cannot identify customers who return our product to Amazon. All returns should be shipped to:  Prosoria Returns5105 San Gabriel AveColleyville, TX 76034  

How do I cancel a new order?

To cancel a recent order, you must email us at support@prosoria.com or call us at 1-833-776-7483. You must contact us within the first 12 hours after receiving the order notification to ensure the order is cancelled before the product is shipped to receive a refund. If the product has already shipped, returns will be accepted if the box has not been opened. Under these conditions, we will refund the credit card charge minus a $5.00 handling fee. Return shipping cost to Prosoria are not included.  All returns must be shipped to:  Prosoria Returns, 5105 San Gabriel Ave, Colleyville, TX 76034.  

How do I adjust my subscription and future shipments?

Our Prosoria™ subscription program is flexible and adjustable. You can pause your orders, change the shipping date, or adjust the frequency of your auto-shipments to match your own usage so you get only the amount you need. If you would like to pause your shipments, change the shipping date, or adjust the frequency of your auto-shipments, you can email us at support@prosoria.com or call us at 1-833-776-7483. You can also login to your account and adjust it yourself. Our contact information is: support@prosoria.com or 1-833-776-7483.

How do I return my product and refunds?

For product returns, first contact us at support@prosoria.com or call us at 1-833-776-7483. Once we’ve been notified, then place the merchandise in a box with your original invoice and return it to us.  A copy of the original receipt must be included with your returned product in order to receive reimbursement. Product returned without a receipt will not be accepted for refund. Refunds are subject to a $5.00 restocking fee. Full refunds are offered during the first 30 days after your initial order. Please allow 1 to 2 billing cycles from the day you return your product for your account to be credited. All returns should be shipped to: Prosoria Returns5105 San Gabriel AveColleyville, TX 76034 Important:  Do not return product to Amazon as they do not track shipments. And as a result, we cannot offer any refunds as we cannot identify customers who return our product to Amazon. Order Cancellations :If you are cancelling an order you must contact us within the first 12 hours after receiving the order notification to ensure the order is cancelled before the product is shipped to receive a refund. If the product has already shipped, returns will be accepted if the box has not been opened. Under these conditions, we will refund the credit card charge minus a $5.00 handling fee. Return shipping cost to Prosoria are not included.  All returns must be shipped to:  Prosoria Returns, 5105 San Gabriel Ave, Colleyville, TX 76034

How do I change my billing information or credit card?

Log into your Prosoria™ Account and select "Update payment method" to change billing information. All future charges will use the updated payment information.

How do I change my shipping address?

Log into your Prosoria™ Account and select "Update shipping address" to change shipping information. All future shipments will be delivered to the updated shipping address.

How do I cancel, pause or adjust my subscription?

If for any reason you are not satisfied with the Prosoria™ Daily Psoriasis Treatment System, you can email us at support@prosoria.com or call us at 1-833-776-7483 to cancel your subscription at any time. By cancelling your subscription, you will no longer receive additional shipments and you will no longer be charged for additional shipments on your credit card. However you will be responsible for any final payments due on the 30 day supply or 60 day supply shipments you received before cancelling your subscription. If you would like to pause your shipments, change the shipping date, or adjust the frequency of your auto-shipments, you can email us at support@prosoria.com or call us at 1-833-776-7483. You can also login to your account and adjust it yourself. Our contact information is: support@prosoria.com or 1-833-776-7483.

What is the Prosoria™ 30-Day Money Back Guarantee?

We believe the Prosoria™ Daily Psoriasis Treatment System will give you 100% product satisfaction and we back that up with our 30-day money back guarantee. If you are not completely satisfied in the first 30 days after your initial order, you must email us at support@prosoria.com or call us at 1-833-776-7483 for a full refund. To receive a full refund, you will also need to return both the unused portion and a copy of the original receipt to:  Prosoria Returns5105 San Gabriel Ave.Colleyville, TX 76034  

How do I track my Prosoria™ shipments?

Once your Account is set up, you can go to Track Order and login to see your order history. For here you will be able to view the delivery status of each order in your account.

How do I manage my Prosoria™ account?

If it's your first-time logging in, you’ll need to verify your email and set a password here. Once your account is activated, log in here to view your order status, update next ship date, change order frequency and more.

How does billing and shipping work?

While the first shipment contains a 30-day supply, subsequent shipments contain a 60-day supply and are sent every two months. The 60-day supply is billed in convenient monthly payments. Our flexible subscription program allows you to reschedule or customize future shipments at any time online or by phone. You can cancel your subscription anytime by emailing us at support@prosoria.com or by calling us at 1-833-776-7483.

Is it possible to purchase the individual steps in my Prosoria™ system?

The products are supplied in 2 oz. bottles and a 1 oz tube. For most people this will be a 1-month supply.  With subscription membership you can increase or decrease your frequency of shipment to your own specific needs. In the future, individual products (each step) will be available for purchase on our website shopping cart once you have membership status and have received your first order.

How does shipping and delivery work with Prosoria™ Subscription Membership?

When you place your initial order, you will receive a 30-day supply. After your initial 30-day supply, we ship you a 60-day supply automatically every two months and bill you monthly. Through your online account you can pause or customize how often you receive your future shipments. You can receive them as often as every month to as infrequently as every three to four months. You can cancel your subscription at any time by emailing us at support@prosoria.com or by calling us at 1-833-776-7483.